Privacy Policy
Tidwell Self Storage (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our website, or interact with our services.
Information We Collect
- Contact & Account Details: name, phone number, email, billing address, unit number, rental history.
- Payment Information: card or bank details processed securely by our payment provider; we store limited tokens/records as needed for billing.
- Facility Security Data: gate/keypad access logs, timestamped entry/exit records, and on-site video surveillance footage intended to protect customers and property.
- Website & Device Data: IP address, browser, device type, pages viewed, interactions; collected via cookies or similar technologies.
- Communications: emails, calls, chat messages, and form submissions to customer support.
How We Use Your Information
- To provide, administer, and support storage rentals and related services.
- To process payments, manage invoices, and maintain accurate records.
- To verify identity, manage access, and help safeguard the facility through security measures (including access logs and surveillance).
- To communicate about reservations, account status, promotions you opt into, and service updates.
- To operate, maintain, and improve our website and customer experience.
- To comply with legal, regulatory, tax, and reporting obligations.
Payments & Third-Party Services
We may use a third-party payment processor and/or tenant portal to securely handle online payments and account management. These providers collect and process your payment details on our behalf in accordance with their own privacy and security practices. We retain only limited payment metadata (e.g., transaction date, last four digits of a card, payment status) for accounting and customer support.
Cookies & Website Analytics
We use cookies and similar technologies to enable site functionality, remember preferences, and analyze how our website is used. You can adjust cookie settings in your browser; disabling some cookies may affect site functionality.
When We Share Information
- Service Providers: vendors who assist with payment processing, IT/hosting, customer communications, analytics, and security.
- Legal & Safety: when required by law or to protect our customers, personnel, property, or rights.
- Business Transfers: in connection with a merger, acquisition, financing, or sale of assets.
We do not sell or rent your personal information.
Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, including controlled facility access and surveillance measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We keep personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Security footage and access logs are retained for limited periods unless needed to investigate an incident or meet legal requirements.
Your Privacy Choices
- Access & Updates: You may request access to or correction of your personal information.
- Marketing: You may opt out of promotional emails by using the unsubscribe link or contacting us directly.
- Cookies: You may control cookie settings through your browser preferences.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact
If you have questions about this Privacy Policy or our data practices, please contact us:
Tidwell Self Storage – Sierra Ranch Drive
8720 Sierra Ranch Drive
Houston, TX 77044
Phone: (346) 200-7002
Email: info@tidwellselfstorage.com
